Returns & Exchange

We will give refunds in accordance with your legal rights, i.e. where goods are not of satisfactory quality or are not as described.

Please remember that you are not entitled to a refund if:

  • You have simply changed your mind;
  • You have damaged the goods after you have brought them;
  • and/or You made a mistake when buying the goods or made a wrong selection.

All orders are returned to us within 14 days of receipt if deemed unsuitable. We recommend using a track-able delivery service such as Royal Mail Recorded Delivery. We cannot be held responsible for loss or damage to goods whilst they are being returned. Please include your Order number. 

Return Address:
Herbs & Acupuncture
21 Station Parade
IG11 8ED

Once we receive the products and have inspected them, we will either refund your payment or replace the products depending upon your request.

Refunds will be made to the card that was used in the original purchase or a cheque made payable to the card holder if the card is no longer valid. If the product returned is not in fully re-saleable condition or the packaging is damaged, we do reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.

If you are returning items that are damaged, mis-shipped or the result of an error on our part, you will be refunded the total amount of the order.

Items should be returned in their original product packaging.

Please note that a refund can take up to 14 days to be processed back onto your card by your bank.